Help Desk Computer Application Systems

How Can You Start a Career in Computer Support?

If you’re interested in computers and technology, this one-year certificate is your first step into the IT field. WSCO’s Help Desk certificate program teaches the essential skills needed to provide technical support, troubleshoot problems, and maintain computer systems in today’s workplaces.

This program is designed for students who want to enter the workforce quickly, earn industry-recognized credentials, or continue their education in a related associate degree program.

What You’ll Learn

Students in the Help Desk certificate program develop foundational IT support skills, including:

• Fundamentals of computer systems and hardware
• Troubleshooting and resolving software and network issues
• Supporting users in person, by phone, and remotely
• Introductory networking and system maintenance
• Common business applications and operating systems

Industry Certifications

The Help Desk certificate program provides hands-on experience that supports preparation for industry-recognized certifications. Through labs, simulations, and practical projects, students build the technical skills needed to pursue credentials such as:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)

These certifications strengthen your resume and improve job readiness in entry-level IT roles.

Career Opportunities

This program prepares graduates for entry-level positions such as:

• Help Desk Technician
• IT Support Specialist
• Computer Support Assistant
• Desktop Support Technician
• Technical Support Representative

Graduates often work in schools, healthcare facilities, businesses, and nonprofit organizations—anywhere users rely on dependable computer and technical support.

Can You Continue Toward an Associate Degree?

Yes. The Help Desk certificate provides a direct pathway into WSCO’s Cyber Security associate degree program or other related fields. Your advisor can help you build a long-term plan based on your career goals.

If you want to go even further, you can take your education to the next level by transferring your credits to a four-year degree program, such as a Bachelor of Science in Cyber Security at Tiffin University.